Privacy Policy


LBW Wealth Management (“LBW”) has created this privacy policy (“Privacy Policy”) in order to demonstrate its firm commitment to privacy.

This Privacy Policy applies to personal information collected by LBW.

LBW is bound by the Privacy Act and the Australian Privacy Principles (APPs) Privacy Act 1988 (Cth).

LBW will update this Privacy Policy as required. If it is changed, the changes will be posted on LBW’s website so that you are always aware of the sort of information collected, how the information may be used, and under what circumstances it may be disclosed by LBW.

Please note that if at any time LBW is required by law to release information about you or your organisation, LBW must cooperate fully.

This Privacy Policy does not apply to personal information collected by LBW that is exempted under the Privacy Act.

What Sort of Information Does LBW Collect and Hold?

The type of information we collect and hold include:
- Names, job titles, contact and address details;
- Information in identification documents (for example, passport, driver’s licence)
- Tax file numbers and other government-issued identification numbers;
- Date of birth and gender;
- Bank account details, shareholdings and details of investments;
- Details of superannuation and insurance arrangements;
- Educational qualifications, employment history, salary and referee reports;
- Visa or work permit status;
- Your Internet Protocol (IP) address;
- Payment details; and
- Personal information about your spouse and dependants.

Collection of personal information

LBW collects and holds personal information from clients, customers, employees, contractors and other individuals. We collect and hold this information when it is necessary for business purposes.

The main types of personal information LBW collects and holds relate to the contact details and organisational roles of our clients, suppliers and other business contacts.

We collect most information directly from individuals when we deal with them. The personal information we collect may be provided in forms filled out by individuals, face to face meetings, email messages, telephone conversations or by third parties. If you contact us, we may keep a record of that contact.

Because of the nature of our business, it is generally impracticable for us to deal with individuals on an anonymous basis or through the use of a pseudonym, although sometimes this is possible (for example, when seeking staff or client feedback generally).

Use of personal information

The main purposes, for which we collect, hold and use personal information are:

- to provide our services;
- to respond to an individual's request;
- to maintain contact with clients;
- to keep clients and other contacts informed of the services we offer and industry developments that may be of interest to them, and to notify them of service offerings, seminars and other events we are holding;
- for general management and reporting purposes, such as invoicing and account management;
- for recruitment purposes;
- for purposes related to the employment of our personnel and providing internal services to our staff; and
- for other purposes related to our business.

LBW may also use your personal information for the purpose of marketing its services. If you do not want to receive marketing material from us, you can contact us as follows:

- or electronic communications, you can click on the unsubscribe function in the communication; or
- for hard copy communications, you can email; or
- through our contact details below.

If you do not provide us with the personal information we have requested, we may not be able to complete or fulfil the purpose for which such information was collected, including providing you or our clients with the services we were engaged to perform.

If we collect, hold or use personal information in ways other than as stated in this policy, we will ensure we do so pursuant to the requirements of the Privacy Act.

Employee records are not generally subject to the Privacy Act and therefore this policy may not apply to the handling of information about employees by LBW. For information about our practices relating to employee information, please contact us directly

Disclosure of personal information

The types of third parties to whom we may disclose your personal information include:

- experts or other third parties contracted as part of an engagement;
- our service providers;
- our professional advisers;
- as part of an actual (or proposed) acquisition, disposition, merger or de-merger of a business (including LBW business) or to enter into an alliance, joint venture or referral arrangement; or
- government or regulatory bodies or agencies, as part of an engagement or otherwise, (for example, the Australian Taxation Office).

We do not disclose personal information to third parties for the purpose of allowing them to send marketing material to you.

Privacy on Our Web Sites and Applications

This policy also applies to any personal information we collect via our websites. In addition to personal information you provide to us directly, LBW may also collect personal information from you via its applications and websites.

Security of Personal Information

Depending on the purpose for which we have collected personal information (for example, registration for a LBW event or a request for particular information or material), we may store some of the information electronically in LBW’s customer relationship management system. Some or all of this personal information may be available to partners and authorised staff of LBW for use in accordance with this policy.

LBW will endeavour to take all reasonable steps to keep secure any information which we hold about you, whether electronically or in hard-copy, and to keep this information accurate and up to date. We also require our employees and data processors to respect the confidentiality of any personal information held by LBW.

It is our policy not to retain personal information once there is no longer a legal or business need for us to do so.

Access to Information

You can request access to your personal information, subject to some limited exceptions permitted or required by law.

If at any time you want to know what personal information we hold about you, you may contact us through our contact details below.

Corrections and Concerns

If you believe that information we hold about you is incorrect or out of date, or if you have concerns about how we are handling your personal information, please contact us and we will try to resolve those concerns.

If you wish to have your personal information deleted, please let us know and we will take reasonable steps to delete it (unless we need to keep it for legal, auditing or internal risk management reasons).

If LBW becomes aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our privacy policy, or you have a problem or complaint, please contact us. If you are not satisfied with our handling of your problem or complaint you may make a complaint.

Our Contact Details

Street address:
Level 3, 845 Pacific Highway

Postal address:
PO Box 276

Phone: (02) 9411 4866
Fax: (02) 9412 1143

E-mail address: